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Few technological advances in recent years have produced as much public excitement as generative artificial intelligence, and governments are scrambling to determine all the ways it could benefit them.
Governments with a “fast technology adoption curve” are likely to see the biggest benefits from generative AI in areas that include education, health care, social assistance, public administration, transportation and warehousing, and government operations.
At a minimum, these tools could free up many valuable hours of a public servant’s time on simple and repetitive cognitive tasks and enable that individual to focus on other, higher-value activities.
1. Create an advisory board or task force containing relevant agency heads, as well as lawyers and others with expertise in AI ethics.
2. Assess the privacy and cybersecurity risks of adopting AI.
3. Create acquisition and development guidelines so they can properly procure AI systems
4. Must work to expand their employees’ AI expertise, identify where it already exists, and partner with local education institutions for training.
5. Create their own guidelines for the responsible, ethical, and transparent use of AI, and by doing so ensure that any users are informed about risks of discrimination or bias.
6. Prioritize transparency measures to foster trust among citizens.
7. Have clear metrics in place to measure the progress and success of any AI initiatives, as well as be able to communicate those properly.
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