Create personalized communication channels, develop interactive citizen feedback mechanisms, and analyze sentiment to better understand community needs. Gen AI provides inopportunity for citizens to have 24/7/365 access to their local government through intelligent agents that can help them get the answers they need, apply for licenses, and pay taxes. Let’s be honest, interacting with the governments not always easy, and can be frustrating. There are a lot of departments, forms and processes to follow. What if citizens had an intelligent agent guiding them through these processes? How can anonymized data be used to better understand the needs of our communities? What if government workers were assisted by Gen AI to provide better customer service? I bet engagement and sentiment would improve significantly. These things are all possible today with Gen AI.

What to read next

10 Use Cases for Generative AI in the Public Sector

Generative AI has taken the world by storm, with its potential to transform the public sector and enhance efficiency and accuracy across government operations.

1. Automated Budgeting: Smarter Resource Allocation

2. Improved Customer Service: Faster Responses and streamlined Inquiries

3. Fraud Detection: Identifying Suspicious Activity and Protecting Public Funds

4. Streamlined Document Processing & Management: Enhancing Efficiency and Reducing Errors

5. Enhanced Decision Making: Leveraging Predictive Analytics for Informed Choices

6. Automated Compliance Checking: Keeping Up with Regulations and Avoiding Penalties

7. Tax Filing Automation: Simplifying ComplexCalculations and Streamlining Processes

8. Emergency Response Optimization: EnhancingPreparedness and Efficiency

9. Urban Planning and Infrastructure Development: Designing Cities for the Future

10. Educational Resource Allocation: Personalizing Learning and Maximizing Impact

6 Ways Generative AI Will Transform Government

State and local agencies can embrace the technology to speed citizen services. Artificial intelligence is no longer an intangible concept; it’s actively reshaping every aspect of our society. From healthcare to education, from transportation to defense, AI is enabling new levels of efficiency, innovation and impact. 2023 saw the emergence and rapid advancement of generative AI, which has the potential to significantly alter the ways government operates and interacts with citizens.

Here’s what could come next.

1. Nearly All New Federal Government Contracts Include Generative AI

2. Government Employees Will Train to Maximize Generative AI ROI

3. Governments Navigate Potential Shortages with Generative AI

4. Tech Companies Will Collaborate to Develop Regulations

5. Generative AI Will Streamline Government Procurement

6. Generative AI Will Transfer More Citizen Services to Digital Platforms

Responsible AI in Public Sector

Public sector organizations should develop and be governed by responsible AI strategies, and these strategies should incorporate principles, practices, tools, and governance to enable those across the organization to assess, adopt, and manage AI.

This may involve:

· Developing new or adopt existing policies and guidelines.

· Providing training to staff to ensure they are aware of the considerations associated with AI.

· Ensuring data used to train AI models is representative and assessed for bias.

· Establish governance bodies to subject sensitive use cases to particularly high scrutiny and use tooling and telemetry to ensure that they are functioning as intended and not causing unintended harm.

· Ensuring accountability for both the development and operations of AI capabilities and AI-enabled systems.

· Staff, stakeholders, and citizens can provide feedback that helps to improve individual AI workloads and the respective responsible AI strategy.